Privacy policy

Wellhopped Ltd is the parent company of the group containing Charles Faram & Co Ltd (UK), Hawkins & Floyd Ltd (UK), Charles Faram Inc. (USA). and Charles Faram Brewing Supplies Inc. (Canada).

The group companies supply ingredients, products and advice to the drinks industry.

Email: dp@charlesfaram.com

Telephone: (+44) 01905 830734

The personal data we would like to collect from/process on you is from the list shown below.   We will tell you explicitly at the point of collection which data we require, the lawful grounds for processing and the retention time:
Personal data type Source
Name Data Subject or Other
Address Data Subject or Other
Telephone number(s) Data Subject or Other
Email address Data Subject or Other
Job title Data Subject or Other
Image Data Subject
Signature on contract Data Subject
  • Provision and maintenance of contract
  • Customer contact to resolve issues
  • Customer contact to plan and install installation or maintenance of products
  • Data sharing between operational teams to assist in meeting customer requirements
  • Complaints investigation and resolution
  • Performance and KPI data analysis
  • Invoicing and contract financial management

To meet the contractual obligations entered into by you the client and the data subject.
Purposes of legitimate interests pursued by the controller
Processing is necessary to comply with the legal obligation of the controller
Consent given by you, the data subject

Any legitimate interests pursued by us, or third parties we use will be advised to you at the time we collect your personal data.
  • By accepting this privacy notice, you are giving us your permission to process your personal data specifically for the purposes identified.
  • Consent is required for Wellhopped Ltd to process personal data where there is no overarching legal reason for the processing of personal data, but it must be freely given. Where we are asking you for sensitive data, we will always tell you why and how the information will be used.
  • Where we are processing your personal data on the basis of consent, you may withdraw your consent at any time by following the procedure described in our document: Withdrawal of Consent Procedure.
    • Wellhopped Ltd will not pass on your personal data to third parties without first obtaining your consent, unless that is a necessary part of our processing procedure and we have advised you of that need at the point of the collection of the data.
    • We may pass your personal data to the following third parties for the reasons shown below as part of the processing activities.

     

    Name of organisation

    Location

    EU/Non EU

    Safeguards in place to protect your personal data

    Reasons for sharing data

    HMRC

    EU

    GDPR compliant

    Legal obligations of the controller

    Fedex

    DPD

    White Logistics

    Freightroute

    JGS Couriers

    Davies Turner

    Davies Turner Aircargo Ltd

    Avon Freight

    DHL

    Schwartz logistics

    ABE Transport

    EU/Non-EU

    Fulfilment of transportation services

    Adherence to GDPR

    DEFRA

    ( Department for Environment, Food & Rural Affairs)

    APHA

    (Animal and Plant Health Agency)

    RPA

    (Rural Payments Agency

    FDA

    (US Food & Drug Administration)

    EU/Non-EU

    Compliance with food safety standards and quality control

    Adherence to GDPR

    Weyermann® Malt

    Murphy & Son

    Totally Natural Solutions

    Castle Malting

    Rankin Brothers & Sons

    Fermentis

    EU

    Fulfilment of distributor services

    Adherence to GDPR

    Chamber of Commerce

    EU

    Fulfilment of services

    Adherence to GDPR

    Oak Innovation

    EU

    Fulfilment of communications services

    Adherence to GDPR

    Salesforce

    Non-EU

    Fulfilment of data storage services

    Adherence to GDPR

    EOH

    EU

    Fulfilment of data storage services

    Adherence to GDPR

    Datel

    EU

    Fulfilment of IT services

    Adherence to GDPR

    Grant Thornton UK LLP and its associated firms

    EU/Non-EU

    Statutory audit

    Adherence to GDPR

     

Wellhopped Ltd will process and store the personal data in accordance with the company retention period as detailed in the Retention Period Procedure.
At the point that the company’s retention policy has determined that any personal data is to be deleted/destroyed, it is a requirement of the GDPR that removal of data is carried out securely. Wellhopped Ltd destroy personal data as follows: • Physical documentation is shredded internally. The shredded paper is bagged and labelled as ‘Shredding’ and is collected by a contracted third party to be shredded securely. • Electronic data is deleted from the server location(s)

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:


• Right of access – you have the right to request a copy of the information that we hold about you in line with the Subject Access Request procedure and using the Subject Access Request Form.

• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.

• Right of portability – you have the right to have the data we hold about you transferred to another organisation.

• Right to object – you have the right to object to certain types of processing such as direct marketing.

• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

• Right to judicial review: if Wellhopped Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

In the event that you wish to make a complaint about how your personal data is being processed by Charles Faram and Company Limited or by a third party as described above or about how a complaint has been handled, you have the right to complain to Charles Faram and Company Limited data protection representative, or to lodge a complaint directly with the supervisory authority.

The details for these contacts are:

 Supervisory authority contact detailsData Protection Manager contact details
Contact nameInformation Commissioner’s OfficeCharlie Gorham
Address line 1Wycliffe HouseCharles Faram and Company Limited
Address line 2Water LaneThe Hop Store, Monksfield Lane
Address line 3WilmslowNewland
Address line 4CheshireWorcestershire
Address line 5SK9 5AFWR13 5BB
Emailcasework@ico.org.ukdp@charlesfaram.com
Telephone0303 123 111301905 830 734