Privacy policy

Wellhopped Ltd is the parent company of the group containing Charles Faram & Co Ltd (UK), Hawkins & Floyd Ltd (UK), Charles Faram Inc. (USA). and Charles Faram Brewing Supplies Inc. (Canada).

The group companies supply ingredients, products and advice to the drinks industry.

Email: dp@charlesfaram.com

Telephone: (+44) 01905 830734

• Provision and maintenance of contract
• Customer contact to resolve issues
• Customer contact to plan and install installation or maintenance of products
• Data sharing between operational teams to assist in meeting customer requirements
• Complaints investigation and resolution
• Performance and KPI data analysis
• Invoicing and contract financial management

To meet the contractual obligations entered into by you the client and the data subject.
Purposes of legitimate interests pursued by the controller
Processing is necessary to comply with the legal obligation of the controller
Consent given by you, the data subject

• By accepting this privacy notice, you are giving us your permission to process your personal data specifically for the purposes identified.
• Consent is required for Wellhopped Ltd to process personal data where there is no overarching legal reason for the processing of personal data, but it must be freely given. Where we are asking you for sensitive data, we will always tell you why and how the information will be used.
• Where we are processing your personal data on the basis of consent, you may withdraw your consent at any time by following the procedure described in our document: Withdrawal of Consent Procedure.

• • Wellhopped Ltd will not pass on your personal data to third parties without first obtaining your consent, unless that is a necessary part of our processing procedure and we have advised you of that need at the point of the collection of the data.
  • We may pass your personal data to the following third parties for the reasons shown below as part of the processing activities.

   

  Name of organisation	Location EU/Non EU	Safeguards in place to protect your personal data	Reasons for sharing data
  HMRC	EU	GDPR compliant	Legal obligations of the controller
  Fedex DPD White Logistics Freightroute JGS Couriers Davies Turner Davies Turner Aircargo Ltd Avon Freight DHL Schwartz logistics ABE Transport	EU/Non-EU	Fulfilment of transportation services	Adherence to GDPR
  DEFRA ( Department for Environment, Food & Rural Affairs) APHA (Animal and Plant Health Agency) RPA (Rural Payments Agency FDA (US Food & Drug Administration)	EU/Non-EU	Compliance with food safety standards and quality control	Adherence to GDPR
  Weyermann® Malt Murphy & Son Totally Natural Solutions Castle Malting Rankin Brothers & Sons Fermentis	EU	Fulfilment of distributor services	Adherence to GDPR
  Chamber of Commerce	EU	Fulfilment of services	Adherence to GDPR
  Oak Innovation	EU	Fulfilment of communications services	Adherence to GDPR
  Salesforce	Non-EU	Fulfilment of data storage services	Adherence to GDPR
  EOH	EU	Fulfilment of data storage services	Adherence to GDPR
  Datel	EU	Fulfilment of IT services	Adherence to GDPR
  Grant Thornton UK LLP and its associated firms	EU/Non-EU	Statutory audit	Adherence to GDPR

   

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you in line with the Subject Access Request procedure and using the Subject Access Request Form.

• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.

• Right of portability – you have the right to have the data we hold about you transferred to another organisation.

• Right to object – you have the right to object to certain types of processing such as direct marketing.

• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

• Right to judicial review: if Wellhopped Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

In the event that you wish to make a complaint about how your personal data is being processed by Charles Faram and Company Limited or by a third party as described above or about how a complaint has been handled, you have the right to complain to Charles Faram and Company Limited data protection representative, or to lodge a complaint directly with the supervisory authority.

The details for these contacts are: